Support

Subscriptions and billing

Manage or cancel

Hone Pro is billed by Apple, not by us, so cancelling happens in your Apple account: open the Settings app, tap your name, then Subscriptions, and choose Hone. Cancelling stops the next renewal and you keep Pro until the end of the period you have already paid for.

Restore a purchase

Reinstalled the app or moved to a new phone? Open Hone, go to the upgrade screen and tap Restore. Make sure you are signed in to the same Apple Account that bought the subscription, since that is what the receipt is attached to.

Paid but Pro did not unlock

Try Restore first, and give it a minute. If it is still locked, email us with the receipt and we will fix it from our side. You will not be charged twice.

Refunds

Apple handles all refunds for App Store purchases; we are not able to issue them ourselves. Request one at reportaproblem.apple.com. If something in the app caused the problem, tell us too so we can fix it.

Your account and data

Delete your account

You can delete your account and everything in it from inside the app, under Settings. That removes your photos, entries, ratings and profile from our servers. It cannot be undone, and it does not cancel an active subscription, so cancel that separately in your Apple account.

Export or ask what we hold

Email us and we will send you a copy of the data associated with your account. See the Privacy Policy for what we store and why.

Common questions

The camera is not detecting my pose

Pose detection needs your whole body in frame with reasonable light, and it runs entirely on your device. Stand back far enough that your head and feet are both visible. You can always tap the shutter yourself instead of waiting for it to fire.

How accurate is the AI rating?

It is a visual estimate from your photos, not a medical measurement or health advice. Treat it as a consistent second opinion for tracking change over time rather than a precise number. Lighting, angle and distance all move it.

Are my photos private?

Your photos stay on your device and in your own account. They are never public, never sold, and never shown to other users. Nothing is sent for AI analysis unless you ask for an analysis. The Privacy Policy has the detail.

Report something serious

For a security issue, a privacy concern, or anything involving another person’s safety, email honeappsupport@gmail.com with “urgent” in the subject and we will prioritise it.